All MyClinicAssist employees take a HIPAA compliance course and are extensively trained prior to assignment with a client. Additionally, all MyClinicAssist clients have a BAA agreement to maintain compliance.
Our pricing listed in the pricing section lists fees based on 40 billable agent hours per week. Larger clinics will be provided a custom quote during the onboarding stage, and we will never charge extra without consent.
Yes we do! MyClinicAssist offers a 14-day money back guarantee, meaning that if you are unhappy with the service, you can cancel within the first 14 days for a full refund, no questions asked.
To get started, please send us an email using the contact page, then we will start a discovery call. During onboarding, we will provide you with a questionnaire with all the information we will need to know about your clinic, and will take care of technical setup like call structure and task management.
MyClinicAssist is based out of Dallas, Texas, USA, and we employ calling agents based out of Colombia. All agents are speak exceptional English and are trained to provide wonderful customer service.
Absolutely! At MyClinicAssist, we do not believe in making our clients sign lengthy service contracts. Our services are offered month-to-month, meaning you can cancel whenever you'd like with 30-day notice.