F.A.Q. - MyClinicAssist

Is MyClinicAssist HIPAA Compliant?

All MyClinicAssist employees take a HIPAA compliance course and are extensively trained prior to assignment with a client. Additionally, all MyClinicAssist clients have a BAA agreement to maintain compliance.

I run a large clinic and am interested in MyClinicAssist. How much will it cost?

Our pricing listed in the pricing section lists fees based on 40 billable agent hours per week. Larger clinics will be provided a custom quote during the onboarding stage, and we will never charge extra without consent.

Does MyClinicAssist offer a trial period?

Yes we do! MyClinicAssist offers a 14-day money back guarantee, meaning that if you are unhappy with the service, you can cancel within the first 14 days for a full refund, no questions asked.

How do I get started?

To get started, please send us an email using the contact page, then we will start a discovery call. During onboarding, we will provide you with a questionnaire with all the information we will need to know about your clinic, and will take care of technical setup like call structure and task management.

Where is MyClinicAssist based?

MyClinicAssist is based out of Dallas, Texas, USA, and we employ calling agents based out of Colombia. All agents are speak exceptional English and are trained to provide wonderful customer service.

Will I be able to cancel service if I want to?

Absolutely! At MyClinicAssist, we do not believe in making our clients sign lengthy service contracts. Our services are offered month-to-month, meaning you can cancel whenever you'd like with 30-day notice.